Refund Policy
Last updated 28 October 2026
The short version
- If InterviewPro isn't right for you, you can get a full refund within 14 days of any payment. You don't need to give a reason.
- To ask for a refund, go to paddle.net or email us.
Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle, to the payment method you used.
Full refunds within 14 days
You can ask for a full refund within 14 days of any payment to InterviewPro. That includes:
- your first subscription payment, including the first payment after a free trial;
- a monthly or yearly renewal.
You don't need to give a reason. When a payment is refunded, that subscription is cancelled and its paid features end.
How to ask for a refund
- Go to paddle.net, look up your order with the email address you paid with, and request a refund. You can also reply to your Paddle receipt email.
- Or email us at support@useinterviewpro.com from the email address on your account. Include your order number if you have it, and we'll arrange the refund with Paddle.
After 14 days
Payments more than 14 days old aren't normally refunded. You can still cancel at any time to stop future payments, and you'll keep access until the end of the period you've paid for. We'll still refund the unused part of a period you've paid for in advance in the situations our Terms of Service set out: if we close your account when you're not at fault, if a change to the Service significantly reduces what you've paid for, or if a change by Adobe means we can no longer provide the extension.
Free trials
You're not charged during a free trial. To avoid being charged when it ends, cancel before the trial finishes. If you forget, the 14-day refund above still applies.
Mistaken or duplicate charges
If you've been charged twice or charged by mistake, contact us whenever you notice it and we'll put it right.
Fair use
We may decline a refund that's part of a pattern of abuse, such as repeatedly buying and refunding to use the Service for free.
Your legal rights
This policy doesn't affect your legal rights as a consumer, including your rights when digital content or services are faulty or not as described.
Contact us
Email support@useinterviewpro.com, or write to Interview Pro Limited, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Interview Pro Limited is registered in England and Wales under company number 17416928.